Terms and Conditions
Last updated: 2026/11/01
1. Purpose and Scope
The purpose of these General Terms and Conditions of Sale is to define the terms applicable to sales entered into by Agathe Giraud EI and Racines Versailles.
These General Terms and Conditions of Sale apply to the following activities: Cooking workshops
They apply to commercial relationships entered into with consumer customers.
2. Identity of the Seller
Agathe Giraud EI, Racines Versailles
2b rue Saint-Honoré, 78000 Versailles
Email: info@racinesversailles.com
Website: https://racinesversailles.com
3. Products and Services
The essential characteristics of the products or services offered are presented to the customer before the order is finalized. The customer is encouraged to review this information before making any commitment.
4. Prices
Depending on the products or services in question, prices may be displayed directly or provided in a customized quote.
Quotes are valid 30 days, unless otherwise specified in the quote.
5. Order
Orders for custom workshops become final upon acceptance of the quote and payment of a 50% deposit.
For workshops booked directly on our website, payment is due in full at the time of ordering.
6. Payment Terms
Accepted payment methods are: bank transfer, credit card.
Payment for custom workshops must be made within 30 business days.
7. Delivery and Performance
The estimated time frame is indicated on the quote or at the time of ordering.
8. Right of Withdrawal
In accordance with Article L.221–28 of the French Consumer Code, the right of withdrawal does not apply to accommodation and leisure services to be provided on a specific date.
9. Cancellations and Refunds
As a small local business that runs its workshops in small groups, last-minute cancellations present a challenge both to us as well as to other participants who may not have been able to sign up for a class that was fully booked.
Please send your cancellation request as soon as you know to info@racinesversailles.com.
The following terms apply to any cancellations:
If you cancel 11 days or more before the class, we will reimburse you fully within 15 business days.
If you cancel between 10 and 4 days prior to the event, we will give you 50% credit toward another class to take any time within the next two years.
If you cancel 3 days or less before a class, we cannot offer a refund.
This cancellation policy applies regardless of the need for your cancellation, whether a delayed or cancelled flight, illness, family loss, terrorist attack, concerns about demonstrations, etc.
10. Liability
Each party is responsible for fulfilling its obligations under the terms of the contract and applicable regulations.
The seller’s liability cannot be excluded or limited when such exclusion or limitation is prohibited by a mandatory legal provision.
11. Complaints
Any complaint may be submitted via email to the address indicated in these terms and conditions.
12. Consumer Mediation
Mediator: Agathe Giraud
Email: info@racinesversailles.com
Website: https://racinesversailles.com
13. Personal Data
Any personal data collected in connection with orders is processed in accordance with the applicable privacy policy.
14. Additional Terms
Each workshop requires a minimum of four participants. If fewer than four participants have signed up for a workshop, we reserve the right to cancel it at least two days before the day of the workshop. We will work with you to find an alternative suitable for your schedule. If an alternative cannot be found, refunds will be issued to participants of cancelled workshops within 15 business days.
Unless otherwise specified, the content on the workshop, including text, photographs, recipes, graphic designs, and original content, is protected by applicable intellectual property rights.
Any reproduction, display, adaptation, or use of this content must respect the rights of its owners.
15. Governing Law
These General Terms and Conditions of Sale are governed by French law, subject to applicable mandatory provisions, particularly when the customer is a consumer.